This policy explains how we collect, use, and protect your personal data in relation to payments and refunds. We are committed to protecting your privacy in accordance with the Digital Personal Data Protection Act (DPDPA), 2023.
The current monthly subscription fee charged from the owner is Rs 199 as per Roomkarts policy after verifying the property of the owner. Property verification charges may change based on updates in service offerings and operational costs.
We value your privacy and are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act (DPDPA), 2023, and other applicable Indian laws. This Privacy Policy outlines how we collect, use, store, and disclose your personal information, particularly in relation to payments and refunds, when you use our website, mobile application, or services.
• Personal Details: Name, email address, phone number, address, and details provided during account creation. • Financial Information: Bank account details, credit/debit card information (masked), payment transaction data, and GSTIN (if applicable), collected when you make payments for our Service. • Identification Information: Government-issued ID (e.g., Aadhaar, passport, or other ID details) for verification, if required. Providing Aadhaar is voluntary. • Transaction Data: Details of payments and refund requests, including reference numbers and payment history. • Technical Data: IP address, browser type, device information, and cookies to enhance your experience and track website usage.
• To process payments for digital services (property verification and rent agreement generation). • To facilitate refunds as per our Refund Policy. • To verify your identity for secure transactions, in compliance with applicable laws. • To communicate with you about your account, refunds, or policy updates. • To improve our website and services through analytics and user feedback. • To comply with legal obligations, such as tax reporting or fraud prevention.
We use third-party payment gateways to process payments. These gateways have their own privacy policies, which we recommend you review. Your payment data is encrypted per the Payment Card Industry Data Security Standard (PCI-DSS) and is not stored on our servers after the transaction is complete. We only retain transaction data necessary for refunds or dispute resolution.
• Service Providers: Third-party payment processors, IT service providers, and customer support teams to facilitate payments and refunds. • Property Owners: Limited information (e.g., name, contact details) to confirm payment transactions or resolve disputes. • Legal Authorities: When required by law, such as for fraud prevention or tax compliance. We do not sell or share your personal information for marketing purposes without your consent.
We may update this Privacy Policy periodically. Changes will be posted on our website, and significant updates will be communicated via email. Your continued use of our services constitutes acceptance of the updated policy.
For refund-related queries or privacy concerns, contact us at: Email: roomkartsbusiness@gmail.com Address: Nagal, Saharanpur, Uttar Pradesh, India - 247551 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST When requesting a refund, please provide: • Transaction ID / Payment ID • Registered email address and phone number • Date and amount of payment • Reason for refund request Refund requests are reviewed within 3-5 business days, and approved refunds are processed within 7-10 business days.